Terms and Conditions

Registration

Parents must provide accurate and up to date information, parents are responsible for informing the setting of any change to contact, medical information, emergency contacts or collection arrangements.

Booking

Each half term you are required to complete a booking form in advance which specifies days and sessions you require childcare. It is essential that this form is completed in advance to ensure all children are accounted for, this is in line with our safeguarding policy. Funtasia Kids Clubs reserve the right to refuse childcare without a current completed, signed booking form. Bookings with less than 3 days’ notice will incur an additional £3.00 admin fee.

Payment of fees

Payment of fees to the setting, please refer to current fees. We do not raise invoices each month unless you request us to do so. We will provide statements of account on request. Payment for your child’s attendance shall be made by the parent / guardian monthly, or weekly in advance. We do not accept cash all payments must be paid via BACS transfer into Funtasia Kids Clubs account as below:

Account Name: Funtasia Kids Clubs Limited
Account Number: 65916084
Sort code: 09-01-28

Payments must be referenced with your child’s name.

Voucher payments

Funtasia Kids Clubs accept voucher payments from several companies, we are registered for the government childcare Tax payment. Please speak to the manager to discuss further.

Late payment of fees

If the payment of fees referred to above shall be outstanding for more than 14 days, then Funtasia Kids Clubs may serve notice in writing to terminate this contract. Upon termination of this contract the child shall cease forthwith to be admitted to any of our settings, notice to terminate shall be regarded as a formal demand for all outstanding monies.

Parents may be asked to withdraw a child if fees are continually late. This is at the discretion of the manager.

Funtasia Kids Clubs reserves the right to review and increase the said fees on an annual basis and give one calendar month’s written notice of the proposed increase to the parent/guardian, in line with our fees policy.

Cancellation / Termination / Variation to bookings

After a place has been offered, either party may cancel the offer by serving 7 days written notice. After acceptance of the offer and payment of by the parent /guardian either party may terminate this agreement by the service of one half term’s notice in writing, should they no longer require a place. During that said period Funtasia Kids Clubs continues to admit the child and the parent /guardian undertakes to pay all fees due.

We are unable to refund fees for sessions not taken due to illness, absence or where any of Funtasia Kids Clubs settings is forced to close due to circumstances beyond our control.

Changes cannot be made to the termly booking form, you can however add extra sessions if they are available. All booking are not transferable. All sessions booked must be paid.

Collection

A named adult must collect your child on the registration form, otherwise we WILL NOT allow children to leave the premises. Parents must inform a member of staff in advance and provide the password to the person collecting. Should an emergency arise, the parent must contact the Manager prior to collection. Failure to do so will unfortunately result in your child being kept at Funtasia Kids Clubs until confirmation is received.

Behaviour

Funtasia Kids Clubs reserves the right to ask the Parent to remove child/children without notice whether in writing or otherwise should the behaviour of such child/Children are deemed by Funtasia Kids Clubs to be unacceptable. For further information about this please see our behaviour policy.

We will not tolerate bullying, discriminatory behaviour or language, violence, or unsafe behaviour.

Additional Needs

Parents must share information about any additional needs so appropriate support can be given at the setting.

Absences

If your child is going to be absent from school for any reason, please notify the Manager by telephone, this ensures all children are accounted for.

Food, Drink and Allergies

Funtasia Kids Clubs provides a healthy breakfast during breakfast club and a healthy snack during after-school and holiday club sessions. Fresh drinking water is available to children at all times.

Parents/carers must inform the club of any allergies, intolerances, dietary requirements, medical conditions, or special dietary needs before their child attends and must notify the club immediately of any changes.

Where a child has a diagnosed allergy or medical condition that may affect their safety, parents/carers may be required to complete additional documentation, including an Allergy Action Plan or Health Care Plan, and provide any prescribed medication required to manage the condition.

Whilst Funtasia Kids Clubs takes all reasonable precautions to minimise the risk of exposure to allergens, we cannot guarantee that any food preparation or serving environment will be completely free from allergens. Parents/carers are responsible for providing accurate and up-to-date information regarding their child's dietary and medical needs.

Health/Sickness

Parents are requested not to send a sick child to Funtasia Kids Clubs and to inform the Manager as soon as possible, especially if your child's illness is contagious. Children with contagious diseases MUST NOT be brought to Funtasia Kids Clubs until it has been cleared by your doctor to do so. Should a child become ill whilst in our care, parents will be notified immediately and will be expected to collect their child at the earliest opportunity. In the very unlikely event of an emergency, the manager reserves the right to take your child to hospital, with every effort being made to contact the parents.

Please ensure these numbers are kept up-to-date. Parents should refer to the Infectious Disease Control Policy guide for the appropriate duration a child should not attend for all illness and diseases.

Medication

If a child requires medication, the parent must request this by completing a medical form that gives us full instructions:

1. Under what circumstances medicine is to be given.
2. Dosage/how much to give.
3. What time medication is to be given?
4. How often dose is to be given or can be repeated.

The details of medication administered will be recorded on the medication sheet, must be read, and signed when the child is collected.

We cannot give any medication without it being prescribed for the child and without a signed consent medical consent form from the parent. Notice boards / parent tables: Urgent information will be placed on the notice board. Please try to check it on a regular basis.

Funtasia Kids Clubs reserves the right to charge interest on late fees at the rate of £5.00 per week, every week fees remain outstanding. For re-presented cheque a minimum charge of £25 will be made.

Family Discounts

Discounts are available for siblings in Funtasia Kids Clubs, the discount is provided to the younger child and remains in place until the older child leaves. The rate of this discount is displayed in the prospectus. Discounts are also available for full time bookings during our holiday club.

Liability

We accept no responsibility for any loss suffered by parents, arising directly or indirectly, as a result of Funtasia Kids Clubs being temporarily closed or the non-admittance of your child to Funtasia Kids Clubs for any reason, this applies to absence due to sickness, holidays, and Bank Holidays. We accept no responsibility for children whilst in their parents care on our premises, i.e. prior to arrival or after pick up.

We will not be liable to parents and / or children for any economic loss of any kind, for damage to the child's or parent’s property, for any loss resulting from a claim made by any third party or for any special, indirect, or consequential loss or damage of any kind.

Parents/carers may ask staff to baby-sit outside Funtasia Kids Clubs hours. This is a contract between parent/carer and the member of staff, Funtasia Kids Clubs takes no responsibility.

Personal property and belongings

We cannot be held responsible for any loss or damage to children’s property. Every reasonable effort will be made by Funtasia Kids Clubs staff to ensure the children’s belongings are not lost or damaged. Practical ‘inexpensive’ clothing is strongly recommended for children attending holiday club. It is the parent’s responsibility to name and clearly label all items of clothing.

We will make reasonable endeavours to keep parents and / or children's property in good order.

We suggest that all toys, books or other equipment are left at home.

Early and Late Collections and details of surcharges payable

Parents/guardians either dropping off early or collecting beyond the booked session times will be subject to an additional surcharge, of the current hourly rate over 5 minutes or 5 minutes early.

Because of the staffing and resource requirements as laid down by Ofsted, children who are collected after the agreed time, 6.00 p.m., will incur a late collection charge. This is £5.00 for every 15 minutes after 6.00pm, this must be paid in cash on collection to the manager. This payment is made directly to the staff on shift.

Policies and procedures

I confirm that I have read and agree with Funtasia Kids Clubs policies and procedures. These terms and conditions relate to the child referred to overleaf who is to apply to / join Funtasia Kids Clubs on the following terms as listed. These terms and conditions relate to the contract between Funtasia Kids Clubs and the parent/guardian. In the event any of this information changing, please notify us immediately so we can update our records accordingly.

Complaints and Compliments

Funtasia Kids Clubs is committed to providing a high-quality service for all children and families. We welcome feedback, suggestions, compliments, and complaints as they help us to continually improve our provision.

If you have a concern or complaint, please speak to the Setting Manager in the first instance. If the matter cannot be resolved informally, a formal complaint may be made in accordance with our Complaints Policy. A copy of this policy is available on request.

We will investigate all complaints fairly, confidentially, and within the timescales set out in our Complaints Policy.

We also welcome compliments and positive feedback regarding our staff and services. Feedback may be shared directly with staff, managers, via email, social media reviews, or through our parent questionnaires.

Should a complaint relate to the welfare or safety of a child, parents/carers may contact Ofsted directly.

Contact Details

Karen Sanderson, Managing Director
Funtasia Kids Clubs
karen@funtasiakidsclubs.co.uk
Tel: 0161 250 5051 ext 1

Contact Ofsted
For general enquires 0300 123 1231 or 0300 123 4666.
enquires@ofsted.gov.uk
Postal address: Ofsted, Piccadilly gate, store street, Manchester, M1 2WD

Please note that we reserve the right to amend our terms and conditions, as necessary.